CVE-2021-37415
Zoho ManageEngine ServiceDesk Authentication Bypass Vulnerability
- Critical 9.8
- Exploited: added to CISA KEV 1 Dec 2021
Description
Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs without authentication.
Key facts
- Published
- 1 Sep 2021
- Last changed
- 21 Oct 2025
- Assigned by
- mitre
- KEV added
- 1 Dec 2021
- KEV fix due
- 15 Dec 2021
- EPSS
- 99.825% likely to be exploited in the next 30 days, higher than 99.96% of CVEs (scores for 15 Nov 2026)
- SSVC (CISA)
- Exploitation: active; Automatable: yes; Technical impact: total
Severity scores
Each score is shown as its source gave it. They are not averaged or merged.
- 9.8CVSS 3.1, Criticalfrom CISA (ADP container)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
What to do
- Apply updates per vendor instructions.CISA KEV required action
Historical context and remediation
This reference retains the original CVE publication date. A recent record update does not mean a new attack occurred.
No separately sourced impact summary is available on this page yet. Consult the description, version data and dated exploitation evidence.
Version statuses below come from the CNA. An “unaffected” version is not necessarily a currently supported release or proof of a patch date. EPSS is a dated risk estimate, not a count of historical attacks.
Affected products
| Vendor | Product | Versions |
|---|---|---|
| n/a | n/a |
|
Timeline
- 1 Sep 2021 Published
- 1 Dec 2021 CVE-2021-37415 added to CISA KEV
- 1 Dec 2021 Added to the CISA KEV catalogue