CVE-2024-57727

Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Severity scores

Each score is shown as its source gave it. They are not averaged or merged.

• 9.1CVSS 3.1, Criticalfrom CISA (ADP container)CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N

What to do

• Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.CISA KEV required action

Historical context and remediation

This reference retains the original CVE publication date. A recent record update does not mean a new attack occurred.

No separately sourced impact summary is available on this page yet. Consult the description, version data and dated exploitation evidence.

Version statuses below come from the CNA. An “unaffected” version is not necessarily a currently supported release or proof of a patch date. EPSS is a dated risk estimate, not a count of historical attacks.

Read the original CVE record.

Affected products

Timeline

1. 15 Jan 2025 Published
2. 13 Feb 2025 CVE-2024-57727 added to CISA KEV
3. 13 Feb 2025 Added to the CISA KEV catalogue

Weakness

• CWE-22

References

• www.horizon3.ai
• simple-help.com