CVE-2024-57728

Description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Severity scores

Each score is shown as its source gave it. They are not averaged or merged.

• 7.2CVSS 3.1, Highfrom CISA (ADP container)CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

What to do

• Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.CISA KEV required action

Historical context and remediation

This reference retains the original CVE publication date. A recent record update does not mean a new attack occurred.

No separately sourced impact summary is available on this page yet. Consult the description, version data and dated exploitation evidence.

Version statuses below come from the CNA. An “unaffected” version is not necessarily a currently supported release or proof of a patch date. EPSS is a dated risk estimate, not a count of historical attacks.

Read the original CVE record.

Affected products

Timeline

1. 15 Jan 2025 Published
2. 24 Apr 2026 CVE-2024-57728 added to CISA KEV
3. 24 Apr 2026 Added to the CISA KEV catalogue

Weakness

• CWE-22

References

• www.horizon3.ai
• simple-help.com