CVE-2026-102489

Description

Zammad versions 6.3.0 to 6.5.4 are vulnerable a session hijack vulnerability that leads to remote code execution as the zammad user. The bug is also present in version 7.0.0 to version 7.1.2, but not exploitable due to changes in the underlying framework.

Severity scores

Each score is shown as its source gave it. They are not averaged or merged.

• 8.7CVSS 4.0, Highfrom the CNA (DIVD)CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:H/VI:H/VA:H/SC:L/SI:L/SA:L/E:A/AU:Y/V:C
• 9.4CVSS 4.0, Criticalfrom the CNA (DIVD)CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:A/AU:Y/V:C

What to do

• Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.CISA KEV required action

Historical context and remediation

This reference retains the original CVE publication date. A recent record update does not mean a new attack occurred.

No separately sourced impact summary is available on this page yet. Consult the description, version data and dated exploitation evidence.

Version statuses below come from the CNA. An “unaffected” version is not necessarily a currently supported release or proof of a patch date. EPSS is a dated risk estimate, not a count of historical attacks.

Read the original CVE record.

Affected products

Timeline

1. 30 Sep 2026 Published
2. 2 Oct 2026 Added to the CISA KEV catalogue

Weakness

• CWE-384

References

• csirt.divd.nlthird-party-advisory
• csirt.divd.nlthird-party-advisory
• zammad.comvendor-advisory
• community.zammad.orgtechnical-description